Refund policy

At Marlow Kitchen, we want you to love every product you bring into your kitchen. If you're not completely satisfied with your purchase, we're here to make the return process simple and hassle-free.

1. Returns

You can request a return within 30 days of receiving your order. Items must be unused, in original condition, and returned with their original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Used, damaged, or altered products

3. Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

4. Exchanges

We replace items only if they arrive defective, damaged, or incorrect. Please contact our support team for assistance with an exchange request.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

6. How to Start a Return

To begin a return, please contact us with your order number and reason for the return:

Email: support@marlowkitchen.com

Our team will guide you through the next steps and help resolve your request as quickly as possible.